About Us
Last Updated: 22 July 2026
Who We Are
[APP NAME] is an AI-powered customer engagement platform developed by [LEGAL BUSINESS NAME].
We help businesses communicate more efficiently through Instagram and Facebook using approved Meta
technologies, workflow automation and artificial intelligence. Our goal is to automate repetitive conversations
while keeping people in control of important customer interactions.
What We Do
Our platform allows authorised businesses to connect Instagram Professional Accounts and Facebook Pages
using approved Meta APIs. Depending on configuration, the platform can receive comments and direct
messages, classify conversations, generate AI-assisted replies, answer common questions and escalate
complex enquiries to human staff.
Our Technology
Meta Graph API
Meta Webhooks
OpenAI language models
n8n workflow automation
ManyChat (where enabled)
Wix website hosting
Secure cloud infrastructure
Privacy and Security
Protecting customer information is one of our highest priorities. We use appropriate technical and
organisational safeguards, collect only the information required to operate the service and do not sell
personal information or Meta Platform Data.
Responsible AI
Artificial intelligence assists with drafting and classifying conversations but does not replace human
judgement. Customers remain responsible for reviewing automated behaviour and ensuring communications
comply with applicable laws and Meta Platform Policies.
Meta Compliance
Our application is designed to operate in accordance with Meta Platform Terms and Developer Policies. We
request only the permissions required for the features enabled by our customers and provide public Privacy
Policy and Data Deletion pages.
Our Principles
Transparency
Privacy by Design
Responsible AI
Secure Software Development
Reliable Customer Support
Continuous Improvement
Contact Us
Business: [LEGAL BUSINESS NAME]
Trading Name: [TRADING NAME]
Website: https://[YOURDOMAIN].